Kingsmead Residents Association would suggest the best way to report any issues with council services or the lack thereof would be via a website called FIX MY STREET
Why Should You?
Kingsmead and surroundings has three councils; Hertford Town Council, East Herts District Council and Hertfordshire County Council and it can be a bit confusing as to which one to report the problem.
Fix My Street will automatically send the details of the problem to the right council so the issue goes to the right place so it saves you trying to work out which council you need to talk to!
Are there other benefits?
On the council websites, once faults have been reported, there is a lack of visibility as to whether the problem has been resolved, you can't add updates and KRA/you cannot see the number of similar issues that have occurred in the same place. Kingsmead Residents Association would like to campaign on persistent issues and to work with the various councils to bring some lasting solutions so we don't have to keep reporting the same faults over and over and over and ov.......
Are you irritated by a persistent fault that doesn't seem to be fixed?
The majority of faults that affect people are going to be the responsibility of East Herts District Council (bins/parks etc) and/or Hertfordshire County Council (roads/drains etc).
Hertfordshire County Council has time frames for rectifying faults, but as you can see from the samples below these are overly generous!
Blocked drains – will be cleared within 12 months of being reported / identified.
Collapsed drains and stuck, broken or damaged drain lids within 18 to 24 months of being reported / identified.
Persistent fault near Cromwell Road allotments where gulley edge fell in several months back
KRA has been taking up specific issues with councillors from all three councils. If you have a specific issue that you would like KRA to work upon on your behalf why not become a member and have your voice heard?
As a Residents Association KRA can work to improve responses from councils, look at long term solutions and improve the experience of Kingsmead
Photos on this page are of issues that KRA is pursuing with one of the councils and/or with the help of our local councillors and will, hopefully, bring to a resolution
Pavement after it had been repaired
Persistent flooding on Railway Street (happens every time it rains)
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